Privacy Policy

Section 01

About This Policy

This Privacy Policy applies to all personal information collected by Titan Core Hire Pty Ltd through our website (titancorehire.com), our hire enquiry and booking processes, and any interactions you have with us by phone, email, or in person.

By using our website, making an enquiry, or entering into a hire agreement with us, you consent to the collection, use, and disclosure of your personal information as described in this policy. If you do not agree, please do not provide us with your personal information.

We may update this policy from time to time. The current version will always be available on our website. Continued use of our services after any update constitutes acceptance of the revised policy.

Section 02

What Information We Collect

The personal information we collect depends on how you interact with us. We only collect information that is reasonably necessary to provide our services. This may include:

• Full name, residential or business address
• Phone number and email address
• Driver's licence details (required for all hire agreements)
• Payment information including credit or debit card details
• Business name and ABN (for commercial hires)
• Job site address and details of the work being undertaken
• Insurance details where applicable
• Operator qualifications or competency documentation
• Communication records — emails, messages, call notes
• Website usage data including IP address, browser type, and pages visited

We collect sensitive information (such as identity documents) only where it is necessary to verify your identity or comply with our hire obligations, and only with your implied or express consent.

Section 03

How We Collect It

We collect personal information directly from you in the following ways:

• When you submit an enquiry or quote request through our website
• When you contact us by phone or email
• When you complete and sign a hire agreement
• When you provide ID at pickup, delivery, or handover
• When you make a payment online or in person
• Automatically when you visit our website (via cookies and analytics tools)

Where possible, we will tell you why we are collecting information at the time of collection. We will not collect personal information by unlawful or unfair means.

Section 04

How We Use It

We use your personal information for the following primary purposes:

• Processing and managing your hire bookings and agreements
• Verifying your identity and eligibility to operate hired equipment
• Arranging delivery, collection, and logistics for your hire
• Processing payments and managing invoices and bonds
• Communicating with you about your hire, including confirmations and updates
• Responding to enquiries, complaints, and support requests
• Complying with legal obligations, including under the Privacy Act
• Improving our website, services, and customer experience
• Sending you relevant information about our equipment and services (where you have consented)

We will not use your information for purposes beyond what is described here without first obtaining your consent, or where required by law.

Section 05

Disclosure to Third Parties

We do not sell, rent, or trade your personal information. We may share your information with third parties only in the following circumstances:

• Payment processors — to securely process credit and debit card transactions
• Delivery and logistics providers — to arrange equipment transport to and from your site
• Insurance providers — where a claim or incident arises during your hire
• Legal and accounting advisers — where required to fulfil our professional obligations
• Law enforcement or government bodies — where required or authorised by law
• Website hosting and analytics providers — who assist us in operating our website (e.g. Google Analytics)

Where we disclose your information to third parties, we take reasonable steps to ensure they handle it in accordance with Australian privacy law. We do not knowingly transfer personal information overseas without appropriate safeguards in place.

Section 06

Cookies & Website Data

Our website may use cookies and similar tracking technologies to improve your browsing experience, understand how visitors use our site, and support our marketing activities. Cookies are small text files stored on your device.

We may use the following types of cookies:

• Essential cookies — required for the website to function correctly
• Analytics cookies — to understand site usage patterns (e.g. Google Analytics)
• Marketing cookies — to deliver relevant advertising on third-party platforms

You can disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. By continuing to use our website, you consent to our use of cookies as described above.

Section 07

Storage & Security

We take the security of your personal information seriously. We store your information securely using commercially reasonable physical, electronic, and administrative safeguards designed to protect against unauthorised access, disclosure, alteration, or destruction.

Your information may be stored in secure cloud-based systems, password-protected databases, and encrypted file storage. Access is restricted to authorised staff who need the information to carry out their work.

While we take all reasonable precautions, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute data security, but we will comply with our notification obligations under the Notifiable Data Breaches scheme if a breach occurs that is likely to cause serious harm.

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Hire records, payment information, and identification documents are generally retained for a minimum of seven (7) years in line with standard business record-keeping obligations.

Section 08

Australian Privacy Principles

Our practices are guided by the 13 Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). Below is a summary of the key principles that govern how we handle your information:

Section 09

Direct Marketing

We may use your contact details to send you information about our equipment, promotions, or services that may be of interest to you — but only where you have provided consent or where we have an existing hire relationship with you and you would reasonably expect to receive such communications.

All marketing communications will include a clear and easy way to opt out. You may unsubscribe at any time by:

• Clicking the unsubscribe link in any marketing email we send
• Emailing us at admin@titancorehire.com with "Unsubscribe" in the subject line
• Calling us on 1300 466 006 during business hours

We comply with the Spam Act 2003 (Cth) in all marketing communications.

Section 10

Your Rights — Access & Correction

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you
• Request correction of any information that is inaccurate, incomplete, or out of date
• Request that we delete your information where it is no longer necessary for us to retain it (subject to legal retention obligations)
• Complain about how we have handled your personal information
• Opt out of direct marketing communications at any time

To exercise any of these rights, please contact us using the details in Section 11 below. We will respond to all access and correction requests within a reasonable timeframe (typically 30 days). We may ask you to verify your identity before processing a request.

If we are unable to give you access to information or comply with a correction request, we will explain why in writing.

Section 11

Complaints & Concerns

If you believe we have mishandled your personal information or breached the Australian Privacy Principles, we encourage you to contact us first so we can try to resolve the issue promptly and directly.

We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• GPO Box 5218, Sydney NSW 2001